Trying hard to be vague enough to not be in trouble but specific enough that those of us who do a lot of CW hits can understand. I wish there was a place to discuss the hits in more detail, especially clients that have lots of material that repeats itself, like the set of interviews that went up today or the client who seems to be writing a book and has been having interviews on the same incident transcribed for about a year, or the client with the mild accent who has several shows a week come up in expediteds, or the client who is usually express and has the odd capitalization instructions could have a section with what to do when such and such happens. Information and names and such that have been Googled could be compiled in one spot to make transcription easier and more accurate. I know that confidentiality makes that difficult, but there's got to be a way. I know putting it behind a password wall would hide it from search engines and such. Of course, if this kind of stuff IS behind your subscriber wall, naturegirl, I might have to buy the book, even though I don't have a Kindle. I had a Nook before I REALLY heavily started working online.