I want to take the qualification test for Casting words but when I click on it, it tells me I already took the test and can not retake it. The first time I clicked on "take the test" the page didn't load, I just got some words, no link, no audio. It said something about a pod cast. Since then the only message I get is that I already took the test and can't retake it. So who do I need to contact to see if they will reset it so I can actually take the test?