@ Ryanap: I'm not sure what caused the split-lines problem. Perhaps now might be a good time to set up your support account at: http://support.castingwords.com/ Then you can submit a support request asking CW to check your transcript and explain the problem. BTW, you might also want to create an account on the workers' site at: http://turkers.castingwords.com/ ... Since you are new to CW, you may also want to be aware of the following. After you've submitted a few transcripts, CW might drop your PPT qualification temporarily (possibly preventing you from doing further CW HITs) until they review your early work. That's normal, but it can happen without warning. If all is well your PPT should be restored within a few days, and CW should send you some further introductory information. Those communications can proceed through the aforementioned support site. Replies to support inquiries might sometimes come through to your email, but not always (in my experience). You'll need to visit the support site to check for replies to any support inquiries you've submitted. Open inquiries that you've recently submitted might be found by clicking the "Check Your Existing Requests" link on the support site nav-bar. However, at any time, CW might move your message (and any replies) into the Resolved/Closed area, which you can find by clicking "View your recently solved and closed requests" on the right side of the support page.