Oh, great, another "Casting Words cheerleader." First of all, when I used the word "gray", I was using that as an example. I didn't want to use the exact words that were in question, because I don't want to give away who I am, since I've emailed support about this on several occasions. I can assure you that the words I'm talking about were never in the Style Guide. Secondly, you don't know in what capacity I used the em dash or how I was penalized. Funny how CW cheerleaders always have some kind of mystical crystal ball like they know exactly what transpired between you and CW. Never fails. Lastly, I think like so many CW cheerleaders, you're either a grader/editor or an "elite" who's gotten the 99 PPT score, which would explain why you're so eager to slobber in defense of CW. If it's the case of the former, you have no place being in this discussion; if the latter, your experience doesn't come close to reflecting what so many of us have been going through with this requester. CW does grade unfairly and controls how fast anyone can rise in PPT, no matter how many times you cheerleaders want to argue otherwise.