What happened??? Account Suspended

Discussion in 'General' started by pcereola, Jul 4, 2022.

  1. pcereola

    pcereola User

    Oct 8, 2012
    Likes Received:
    I just woke up to the following email:
    Greetings from Amazon Mechanical Turk,

    We were unable to validate important details about your Amazon Mechanical Turk (MTurk) account. As a result, your account has been suspended pending additional verification. At this time, we need you to verify your identity so we can reinstate your account.

    In order to verify your identity, please send us a copy of your driver's license or an equivalent government issued Identification Document (ID). You can provide your ID by sending a scanned copy to our secure fax line at 1-206-569-1407. In addition, please be sure to type or clearly print the following information at the top of the document to help us identify you:

    -- Your first and last name
    -- The email you use to log into your MTurk Worker account

    Once we receive and validate this information, we will proceed with reinstating your account. Please note that if we are unable to verify your identity, you will not able to disburse your current earnings balance or otherwise participate in the MTurk marketplace.

    We apologize for any inconvenience this may have caused you and we appreciate your patience with our security measures. If you have additional questions, please email us at mturk-account-appeals@amazon.com.

    Thank you for your prompt attention to this matter.


    Account Specialist

    Amazon Mechanical Turk

    I'm not sure what happened. When I try to log in I get a message that says they detected suspicious activity on my account and it is locked. I have been a worker on Mturk for over 10 years. I'm located in the U.S., my approval rating is 99.9% and I have masters so I don't think it has to do with work quality. The only thing I've done different lately is work less. I don't work every single day like I used to. Has this happened to anyone else? If so how long did it take to get your account reinstated after you sent them the info they requested?
  2. Flora

    Flora Admin
    Staff Member

    Jul 16, 2012
    Likes Received:
    Hello. Good to see you. That's scary to get that. I haven't heard of anyone having this issue except for long time ago for those outside of US. Maybe they're just verifying people.

    In any case, hope you get your account back quickly.
    pcereola likes this.

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